ZOLENTHRA Returns Policy

At ZOLENTHRA, we strive to ensure that our clients are completely satisfied with their purchases. If you are not entirely pleased with your article, our return policy provides the necessary assistance to cater to your needs.

Eligibility for Returns

• Products must be returned within 30 days of receipt.
• Items must be in their original condition, unused, and in their original packaging.
• Proof of purchase must be provided at the time of the return.

Non-Returnable Items

Certain products cannot be returned in accordance with our company policy. These typically include:

• Custom-made items
• Products marked as final sale
• Gift cards

Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Service team at [email protected] with your order number and details of the product you wish to return.
2. Once your return is approved, you will receive a confirmation email with further instructions.
3. Securely package the item and include the return authorization form in the package.
4. Ship the item back to the address provided in the confirmation email.

Refunds

Once we receive the returned product, our team will inspect it and notify you via email regarding the status of your refund. Approved refunds will be processed within 7-10 business days back to the original method of payment.

Contact Us

If you have any questions regarding our returns policy, please reach out to our Customer Support team at [email protected] or call us at (555) 123-4567. Our team is available Monday through Friday, 9 AM to 5 PM EST.

Thank you for shopping with ZOLENTHRA!